At AxelArigatos.uk, we want you to feel confident when shopping with us. If your purchase is not quite right, our Refund and Returns Policy explains how you can request a return and what to expect during the process.
Please read the information below before sending any item back.
Return Period
If you would like to return an eligible item, please contact us within the return period stated with your order or on our website. Returns requested outside the applicable timeframe may not be accepted.
We recommend contacting us as soon as possible if you decide that you would like to return your purchase.
Conditions for Returns
To be eligible for a return, products should be returned in their original condition. Items should be unused, unworn, and free from damage, marks, or signs of use.
Where applicable, products should also include their original packaging, labels, tags, accessories, and other items supplied with the order. Please take reasonable care when trying on footwear to avoid marking or damaging the product.
Items returned without the required packaging or showing signs of use may be subject to refusal or a reduced refund where applicable.
How to Request a Return
Before sending an item back, please contact our customer support team through the Contact Us page. Include your order number and a brief explanation of your return request.
Our team will provide the relevant instructions for returning your item. Please do not send products to an address that has not been confirmed by our team, as this may delay the processing of your return.
Return Shipping
Unless otherwise stated, customers may be responsible for the cost of returning an unwanted or unsuitable item. We recommend using a tracked delivery service and keeping your postage receipt until the return has been completed.
If an item is received damaged, defective, or incorrect, please contact us before returning it. We will review the issue and provide appropriate guidance.
Refunds
Once your returned item has been received, it will be checked to confirm that it meets the applicable return conditions. After the return has been approved, the refund will be processed using the original payment method where possible.
Please allow reasonable processing time for the refund to appear in your account, as the time taken can also depend on your bank or payment provider.
The original delivery charge, where applicable, may not always be refundable, depending on the reason for the return and the circumstances of the order.
Incorrect or Damaged Items
If you receive an item that is different from what you ordered, arrives damaged, or appears to have a manufacturing issue, please contact us as soon as possible.
To help us investigate the problem, we may ask for photographs or other information about the item and its packaging. Please keep the product and packaging until we have advised you on the next steps.
Exchanges
If you would like to change an item for another size or product, please contact us before returning your order. Depending on stock availability and the circumstances of the request, we will explain the available options.
An exchange may not always be possible, in which case you may need to return the original item and place a new order.
Non-Returnable Items
Certain items may not be eligible for return where they have been personalised, used, damaged through customer handling, or otherwise fall outside the applicable return conditions.
Any specific exclusions will be communicated on the relevant product or order information where necessary.
Important Information
Customers are responsible for ensuring that returned items are packaged securely. We cannot guarantee the condition of an item while it is being returned, so appropriate protective packaging and a reliable delivery service are recommended.
Our return process is designed to be straightforward and fair while helping us maintain the quality of products supplied to our customers.
Contact Us
If you have any questions about a return, refund, exchange, damaged product, or your order, please contact us through our Contact Us page.
Please include your order number and relevant details so that our team can review your request and provide the most helpful response.